Automate human interactions humanise digital interactions.
The Problem
Even best-in-class chatbots are stuck in narrow, deterministic scenarios — booking, routing, scheduling.
They lack the domain knowledge, customer context, and soft skills to handle complex scenarios.
Documenting this for Agentforce or Fin AI takes weeks of manual overhead. We do it immediately and comprehensively.
To build AI agents that really work across a wide range of use cases, you need to build this foundation on historical calls.
Knowledge extraction
24hrs
We mine historical calls automatically. No workshops, no documentation sprints.
Emergent features
100,000+
Every pattern your best people know but never wrote down — extracted at scale.
Coverage depth
Hard & soft skills
Domain knowledge, customer context, empathy cues — not just policy lookups.
Emergent Feature Extraction
We process thousands of hours of customer interactions to extract the knowledge, patterns, and emotional intelligence that define great conversations — context that CRMs were never designed to capture.
Customer Context
Balancing Enrollment With Childcare Commitments
“My daughter is only in daycare two days a week.”
Student is balancing enrolment with childcare commitments, affecting their ability to commit to a full study load.
34%
of customers
47.4%
co-occurrence
+8.2%
retention
Customer Context
2 clustersDomain Knowledge
2 clustersPolicies & Procedures
2 clustersSoft Skill
2 clustersWhat our customers say
“Their innovative thinking and AI solutions have revolutionised the way our teams operate, providing actionable insights that have significantly enhanced our efficiency and effectiveness. Sentiment AI have been key in identifying student needs by leveraging AI driven insights, enabling us to tailor and proactively attract and engage prospective students more efficiently. The professionalism, expertise and collaboration provided by Sentiment AI has been exceptional.”
Head of Sales
Large OPM provider, Australia
We’ll map your historical interactions and show you the context your AI agents are missing.